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In some scenarios, the helper does require the sharer to respond to application permission prompts (User Account Control), but otherwise the helper has the same permissions as the sharer on the device. Microsoft doesn't store any data about either the sharer or the helper for longer than three days. The sharer sees only an abbreviated version of the helper's name (first name, last initial) and no other information about them. Microsoft can't access a session or view any actions or keystrokes that occur in the session. No logs are created on either the helper's or sharer's device. Features used inside the app such as view only, annotation, and session pause.Errors arising from Quick Assist itself, such as unexpected disconnections.This data includes the following information: Microsoft logs a small amount of session data to monitor the health of the Quick Assist system. Input is shared from the helper to the sharer through the RDP relay service. RDP shares the video to the helper over https (port 443) through the RDP relay service to the helper's RDP control.Quick Assist starts RDP control and connects to the RDP Relay service.The sharer is prompted to confirm allowing the helper to share their desktop with the helper.

The sharer's Quick Assist instance joins the RCC chat session.

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After the sharer enters the code in their Quick Assist app, Quick Assist uses that code to contact the Remote Assistance Service and join that specific session.

The helper then provides the code to the sharer. An RCC chat session is established, and the helper's Quick Assist instance joins it. Quick Assist on the helper's side contacts the Remote Assistance Service to obtain a session code.

Both the helper and the sharer start Quick Assist.

In case the helper and sharer use different keyboard layouts or mouse settings, the ones from the sharer are used during the session. The sharer then receives a dialog asking them if they want to Allow or Deny the request for control.

After the screen sharing session is established, the helper can optionally request control of the sharer's screen by selecting Request control.

The sharer gives permission by selecting the Allow button and the screen sharing session is established.

The sharer receives a dialog asking for permission to allow screen sharing.

The sharer enters the provided code in the Security code from assistant box under the Get help section, and then selects Submit.

Helper shares the security code with the user over the phone or with a messaging system.

Quick Assist generates a time-limited security code. The helper might be asked to choose their account or sign in.

In the Help someone section, the helper selects the Help someone button.

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For Windows 11 users, from the Start menu, select All Apps, and then select Quick Assist.

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For Windows 10 users, from the Start menu, select Windows Accessories, and then select Quick Assist.

Type Quick Assist in the Windows search and press ENTER.

Support staff ("helper") and the user ("sharer") can start Quick Assist in any of a few ways:.

Working with Quick AssistĮither the support staff or a user can start a Quick Assist session. For a list of domain URLs that you need to add to the allow list to ensure that the Edge WebView2 browser control can be installed and updated, see Allow list for Microsoft Edge endpoints. Quick Assist uses Edge WebView2 browser control. Required for logging in to the application (Azure AD). Used for Azure Communication Service for chat and connection between parties. Primary endpoint used for Quick Assist application

Required for telemetry and remote service initialization. Required for logging in to the application (MSA).

Required diagnostic data for client and services used by Quick Assist. Required for Azure Communication Service. Both the helper and sharer must be able to reach these endpoints over port 443: Domain/NameĪccessible Rich Internet Applications (ARIA) service for providing accessible experiences to users. Quick Assist communicates over port 443 (https) and connects to the Remote Assistance Service at by using the Remote Desktop Protocol (RDP). Local Active Directory authentication isn't currently supported. The helper can authenticate when they sign in by using a Microsoft account (MSA) or Azure Active Directory (Azure AD). The helper must have a Microsoft account. No roles, permissions, or policies are involved. Before you beginĪll that's required to use Quick Assist is suitable network and internet connectivity. In this way, they can troubleshoot, diagnose technological issues, and provide instructions to users directly on their devices.

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Your support staff can use it to remotely connect to a user's device and then view its display, make annotations, or take full control. Quick Assist is a Microsoft Store application that enables a person to share their device with another person over a remote connection.